Customer service
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How do I find a product?
All the products can be found in our electronic online catalogue, except new products which have been launched after publishing of our latest product catalogue. Those can be found on page “ catalogues & brochures”. In case of customized and bespoke products, please contact our sales department.
Delivery tracking
Freight bill number is always stated on the invoice. Our logistic partner in Sweden is DB Schenker Sverige AB. By following the link you can track your delivery.
General selling conditions
Prices
All prices are in EURO. Bakers AB reserves the right to change prices for products at any time due to any cost increases that are outside our control such as raw material prices and currency fluctuations.
Product range
Bakers AB reserves the right to make some minor changes to the products in this publication if needed.
Transport damages
Inspect all goods on reciept, and note visable damage and shortage on the freight bill.
Obtain carriers signature before signing.
Back orders
Items that are temporarily out of stock, will be back-ordered, and delivered and shipped, as soon as possible.
Term of payment
30 days net from the date of invoice. Interest rate will be charged on overdue payments at the rate stated on the invoice.
Terms of delivery
The products are always delivered Ex Works Seller´s depot (Incoterms 2000) unless stated otherwise.
Complaints and refunds
Complaints have to be reported within 8 days from the delivery of the products. Refunds are accepted only after contact with Bakers AB. In the case when accepted refunds do not derive from Bakers AB´s mistake, 85 % of the charged amount on the invoice will be credited.
All the refund items should be returned in their original packaging.
All products outside Bakers AB´s products standard range can not be refunded.
Questions concerning invoices
If you have some questions concerning invoices, please send us an e-mail to kundreskontra@bakers.se or call +4647869072
Unpaid invoices
Unpaid invoice is handed over to a collection agency if Bakers has not received the payment beside of written payment requests. Further orders can not be placed until Bakers has received the whole amount of the unpaid invoice.
New customer credit checks
Payment history credit checks are conducted when registering as a new customer. ( This is not a credit control and the information will not be registered). Bakers owns the right to limit the terms of payments or deny the whole approval of the customer ship in case of defaults.
Invoicing?
Invoice letter is sent either by mail or according to agreement via e-mail as an attached pdf file.
Unreceived pdf e-mail invoice letter?
First, please control if the invoice letter is ended up in a junk folder. Then control that the sender of the document is “trustful”. In case of missing or lost invoices please contact our invoice handling +4647831645.